Firing on All Cylinders - The Quality Management System for High-powered Corporate Performance
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This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality.
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Firing on All Cylinders - The Quality Management System for High-powered Corporate Performance
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