Reorganize for Resilience - Putting Customers at the Center of Your Business
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Based on more than a decade of research in a variety of industries, and filled with examples from companies including Cisco Systems, La Farge, Starbucks, Best Buy, and Jones Lang LaSalle, Gulati exploresthe five levers of resilience:
· Coordination: Connect, eradicate, or restructure silos to enable swift responses.
· Cooperation: Foster a culture that aligns all employees around the shared goals of customer solutions.
· Clout: Redistribute power to "bridge builders" and customer champions.
· Capability: Develop employees' skills at tackling changing customer needs.
· Connection: Blend partners' offerings with yours to provide unique customer solutions.
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Reorganize for Resilience - Putting Customers at the Center of Your Business
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