Satisfaction : How The Every Great Comp

Availability:

Limited Stock

Satisfaction : How The Every Great Comp

By: Chris Denove

(0)

Rs 390.00
Rs 650.00
40%

You save Rs 260.00.

Pay in 3 Installments of

Rs. 150

Due to constant currency fluctuation, prices are subject to change with or without notice.

The Ultimate Guide To Customer Satisfaction From The People Who Understand It Better Than Anyone For Nearly Forty Years, J.D. Power And Associates Has Been Synonymous With Measuring Customer Satisfaction And Helping Businesses Understand What Customers Really Want. Its Trophy Has Become As Recognizable As The Oscar, Proudly Advertised By Companies That Have Earned It, In Categories Ranging From Cars To Cell Phones To Health Care To Hotels. A High Rating From J.D. Power And Associates Is The Surest Sign That A Company Is Truly Listening To Its Customers, And Responding With Outstanding Service. But Hearing The Voice Of The Customer Is Easier Said Than Done, As You Ll Learn From Two Of The Company S Senior Executives. This Is The First Book That Really Explains How Great Companies Such As Lexus, Ups, Jetblue, And Enterprise Rent-A-Car Get It Right, Delivering Consistently High Customer Satisfaction And Translating It Into Profitable Growth. Authors Chris Denove And James D. Power Iv Unlock The Vault On Decades Of Closely Guarded Research Data, Surveys, And Feedback Including Insights Previously Available Only To Clients Of J.D. Power And Associates. They Explain, For Instance, How To: " Understand The Financial Link Between Satisfaction And Profits " Turn Customers Who Are Simply Satisfied Into Vocal Advocates For Your Business " Build A Culture Of Customer Satisfaction From The Top Down In Addition, Satisfaction Offers Tactical Advice For Companies Large Or Small, For Product Manufacturers, Service Providers, And Retailers Alike. It Also Tells Fascinating Stories Of Companies That Don T Just Talk The Talk, But Walk The Walk Every Day And Of Other Companies That Ignored The Voice Of The Customer, With Dire Consequences.

Publication Date:

01/06/2006

Number of Pages::

288

Binding:

Paper Back

ISBN:

9780143062318

Categories:

Business & Management

Education and Reference

Sales & Marketing

Book Bazaar Upto 80% Off

Books

Sale

Chevron Pakistan

Business & Management

Non Fiction

40% OFF

BOOKLOVERS FRIDAY UPTO 85% OFF

Book Details

Publisher Date: