Successful Help Desk Management in a Week (Successful Business in a Week) Paperback
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The help desk, or helpline, is now an everyday part of many businesses. This practical book takes you through the process of setting up a help desk and suggests methods for running it effectively and efficiently. Covers: Deciding what your help desk does; Recruiting and managing help desk staff; Performance measurement; Tools for improved help desk performance; Communications for improved customer satisfaction.
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Successful Help Desk Management in a Week (Successful Business in a Week) Paperback
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