A Complaint is a Gift
By: Janelle Barlow
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Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. The text has been heavily revised throughout, with a wealth of new examples, tools, and strategies.
Publication Date:
01/04/2013
Number of Pages::
100
Binding:
Paper Back
ISBN:
9781626560413
Book | |
What's in the Box? | 1 x A Complaint is a Gift |
Publisher Date:
01/04/2013
Number of Pages::
100
Binding:
Paper Back
ISBN:
9781626560413
Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers even when you have to say no. The second edition features two brand-new chapters on receiving and responding to complaints of the Internet; a new section on how to deal with and take advantage of complaints that are directed at you personally; and, turning the tables, a section on how you can complain constructively and effectively. The text has been heavily revised throughout, with a wealth of new examples, tools, and strategies.