Managing Business Support Services
Managing Business Support Services
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Publication Date:
Jan, 01 2005
Binding:
Paper Back
Availability :
In Stock
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Managing Business Support Services is an essential guide for any organization contemplating 'outsourcing' its peripheral services. It provides authoritative strategies for successfully outsourcing IT, customer services, finance, HR, logistics and other business functions; and the latest management 'best practice' set in an international context; advice on contracting suppliers, managing the process and ensuring good governance. The guide also includes recent cases studies from Britannic Assurance, CESPA, Corus, Dara, Hydro One, GM Europe, Mercedes-Benz, Ontario Power, Prudential and Sprint.